Since BACSE Systems is offering non-tangible irrevocable goods (Software Applications and License/Registration Keys) we do not issue refunds once the order is accomplished and the product is delivered (Software Application downloaded and/or license key is sent by email to the customer). As a customer you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstance can take place with regard to the nature of our industry.

We DO honor requests for refund for the following reasons:

Non-delivery of the product: Due to some mailing issues you do not receive a delivery e-mail from us.
 
Download issues: You are having problems while downloading the product.

Irreparable defects or grave difficulties with the product: Although all our products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team's approval.
 
Product not-as-described: A request based on this reason is satisfied on a case by case basis in agreement of both parties concerned.